Privacy Policy

This Privacy Policy explains how ForgePC collects, uses, stores and protects your personal data when you use forgepc.ie or purchase products and services from us.

ForgePC processes personal data in accordance with the EU General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018 and other applicable data protection legislation.

ForgePC is the data controller for the personal data described in this Privacy Policy.

1. What personal data we collect

Depending on how you use our website and services, we may collect the following information:

• Contact details — including your name, email address, phone number and other information you provide when contacting us.
• Build and quotation information — including PC specifications, component selections, requested configurations, budget information and other details provided when requesting a quotation or using our PC Builder.
• Order information — including your name, contact details, selected components, build specification, order amount, payment status and information required to fulfil your order.
• Delivery and collection information — including your delivery address and information required to arrange delivery or collection of your order.
• Payment information — when you pay for an order, payment card details are entered directly into Stripe's secure checkout. ForgePC does not receive or store your full card number, CVV or other complete payment-card credentials. We receive payment confirmation, transaction information, the amount paid and relevant customer information provided during checkout.
• Invoices and transaction records — including information necessary to create and retain invoices, payment records and accounting records.
• Support and warranty information — including communications, photographs, videos, troubleshooting information, warranty claims and information relating to repairs, replacements or other support.
• Communications — including messages and information you provide when contacting ForgePC by email, contact forms or other available communication methods.
• Technical and usage information — including pages visited, browser type, device information, approximate location information and other website usage information collected through analytics or cookies where applicable. See our Cookie Policy.

2. How we use your personal data

We may use your personal data for the following purposes:

• To respond to enquiries, quotation requests and customer support requests.
• To create, process and fulfil orders for PCs, components and related services.
• To confirm and process payments securely through Stripe.
• To arrange delivery or collection of completed orders.
• To provide invoices, order confirmations and build specifications.
• To provide after-sales support, repairs, warranty assistance and troubleshooting.
• To communicate with you about your order, including build progress, payment status, delivery or collection arrangements and other service-related matters.
• To maintain business, accounting and tax records and comply with our legal obligations.
• To protect our website, systems, customers and business against fraud, abuse, security threats or other unlawful activity.
• To understand how our website is used and improve our website, products and services.
• To use analytics or advertising technologies where you have provided the required consent. See our Cookie Policy.

3. Legal bases for processing

We process personal data using one or more of the legal bases permitted under GDPR, depending on the circumstances.

• Contract — where processing is necessary to provide a quotation, process an order, take payment, deliver a product or provide agreed services.
• Legal obligation — where we are required to retain or process information to comply with tax, accounting, consumer protection or other legal requirements.
• Legitimate interests — where processing is necessary for legitimate business purposes such as customer support, security, fraud prevention, service improvement or maintaining business records, provided those interests do not override your rights and freedoms.
• Consent — where consent is required, such as for certain analytics or advertising cookies. You may withdraw consent at any time.

4. Who we share your data with

We use selected third-party providers to operate our website and business. These providers may process personal data on our behalf or as independent data controllers for their respective services.

• Stripe — processes online payments and related payment information securely.
• Google Firebase / Google Cloud — provides database, storage, authentication and related infrastructure used to operate parts of our website and business systems.
• Formspree — processes contact and quotation form submissions so that enquiries can be delivered to ForgePC.
• Google Analytics — may collect website usage information where the required cookie consent has been provided.
• Meta — Meta Pixel may process website interaction information where the required cookie consent has been provided.
• Delivery and courier providers — where required, relevant customer information such as name, delivery address and contact details may be shared with the courier responsible for delivering your order.
• Professional advisers and authorities — where necessary, information may be shared with accountants, legal advisers, government authorities, regulators or law-enforcement bodies where required or permitted by law.

We do not sell your personal data.

We only disclose personal information where necessary to operate our business, fulfil your order, provide services, comply with legal obligations, protect our legitimate interests or where you have given the required consent.

5. International transfers

Some of the service providers we use may process or store information outside Ireland or the European Economic Area (EEA).

Where personal data is transferred outside the EEA, appropriate safeguards required by applicable data protection law will be used, such as an adequacy decision, Standard Contractual Clauses or another legally recognised transfer mechanism.

6. How long we keep your data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required by law.

Order, invoice, payment and accounting records may need to be retained for the periods required under Irish tax and accounting legislation.

Customer and order information may also be retained where reasonably necessary to handle warranties, returns, disputes, legal claims, customer support or other obligations arising from a transaction.

When personal data is no longer required, we will take reasonable steps to delete it, securely dispose of it or anonymise it where appropriate.

7. Your GDPR rights

Depending on the circumstances and applicable legal requirements, you may have the following rights under GDPR:

• Right of access — to request a copy of personal data we hold about you.
• Right to rectification — to request correction of inaccurate or incomplete information.
• Right to erasure — to request deletion of personal data where there is no lawful reason for us to continue processing it.
• Right to restriction — to request that processing of your data is restricted in certain circumstances.
• Right to object — to object to certain types of processing, including processing based on legitimate interests in applicable circumstances.
• Right to data portability — in applicable circumstances, to receive certain personal data in a structured, commonly used and machine-readable format.
• Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time.

These rights are subject to certain legal conditions and exemptions. For example, we may be required to retain certain financial, accounting or transaction records even if you request deletion.

To exercise your rights, contact us at hello@forgepc.ie.

8. Complaints

If you have concerns about how ForgePC handles your personal data, please contact us first at hello@forgepc.ie so that we can try to resolve your concern.

You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC):

Irish Data Protection Commission

9. Cookies and analytics

ForgePC uses cookies and similar technologies to operate and improve the website.

Some cookies are necessary for the website to function, while analytics or advertising cookies may only be used where the required consent has been provided.

For more information about the cookies we use and how you can manage your preferences, please see our Cookie Policy.

10. Payment processing

ForgePC accepts online payments through Stripe.

When you pay through Stripe, your payment card information is entered directly into Stripe's payment interface. ForgePC does not receive or store your complete payment card number or CVV.

ForgePC receives information necessary to identify and fulfil the transaction, such as payment status, transaction amount and relevant customer information.

11. Data security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure.

These measures may include access controls, secure hosting and database systems, authentication controls and secure payment processing through Stripe.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Children's data

Our services are intended for adults and are not directed at children. We do not knowingly collect personal data from children without appropriate legal grounds or parental/guardian involvement where required by law.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal data.

The "Last updated" date at the top of this page indicates when this policy was most recently revised.

14. Contact

If you have any questions about this Privacy Policy or how ForgePC handles your personal data, please contact:

ForgePC
Email: hello@forgepc.ie
Ireland